1. When will I receive my order?
We process orders within 1–3 business days. Delivery usually takes 8–15 business days, depending on your location. You'll receive a tracking number once your item is shipped.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders across the USA
3. How can I track my order?
After your order is shipped, we'll email you a tracking number. You can also contact us if you need assistance tracking your package.
4. What if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, please contact us at support@srtech.com within 48 hours of delivery. Include photos of the product and packaging.
5. What is your return/refund policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. For full details, please see our Refund Policy.
6. Can I cancel or change my order?
Yes, if your order has not been processed yet. Please email us within 12 hours of placing your order to request changes.
7. What payment methods do you accept?
We accept secure payments via:
✓ Visa / MasterCard / American Express / Discover
✓ PayPal
✓ Apple Pay / Google Pay
✓ Shopify Payments (for fast USA checkout)
All payments are securely processed through our USA-based business using encrypted technology.
8. How can I contact SRtech?
Email us at support@srtech.com or use our Contact Us page. We typically reply within 24 hours.